ICT Consultants - Business Process Outsourcing

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Services :: Business Process Outsourcing

Outsourcing is contracting with another company or person to do a particular function. Quality is always the number one thing on our customers mind. This is why it’s always top of our priority list. Whatever you need, you can trust on us 100%.

Call Centre Services:
We provide call centre services that transform your business process and save up to 50% on costs! Our prices are very competitive and the accent of Kenyans is neutral. We handle both inbound and outbound calls.

We also provide Email Support services to our clients. Email has now become the primary means of data transmission and customer relationship management. An efficient email response service is crucial to any company's brand building and growth. Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

Online chat support is yet another way of providing better, faster and efficient customer support services to your customers. Chat support is live and your customers can get immediate answers to their queries and immediate solutions to their problems. Such efficient customer care can improve your business and increase your profits.

Data and Document Management Services:
Our data entry services include entering data from product catalogs to web based systems, entering data from hard copies to soft-copies, entering insurance claims, indexing PDF documents, entering data from images, online order entry, creating databases, indexing vouchers, indexing documents, offline data entry, online data entry, entering data from hand-written documents, entering data from books and business card indexing amongst others. Apart from these specialized data entry services, we also provide a host of other online data entry services.

We have expertise in handling a wide variety of data mining services. Our data mining services include collecting data from websites and entering it into excel sheets, collecting information from targeted websites, extracting meta data from websites, summarizing news stories and gathering information about your competitors’ pricing. With our experience in data mining, we can handle any kind of data mining work, be it simple, complex, large or unusual.

Our efficient data capture services can help your organization work faster. We can convert all your images on paper into electronic images. The data is then captured in a custom application and is used for mailings, order processing or financial systems. By investing in our data capture services, you can convert your office into a paperless office. The conversion of paper documents into electronic documents can help you easily access your documents and conveniently email, fax or print documents. We can capture data from remote sources and also scan your data. After capturing your data, we can also store it.

We provide a wide range of document conversion services such as converting books into HTML files, converting paper documents into word documents, vectorization, converting paper reports into an electronic format and converting documents into XML files amongst others. After converting your documents into the required format, we will organize and index the documents. Our efficient document conversion services can help you easily access and retrieve your documents.

We perform document ditigitizing services. Just send us your text documents, image files, video files or audio files and we will convert them into a digital format. By digitizing your documents, you can preserve your documents, archive your documents with ease, easily access your documents and easily share information.

Our optical character recognition (OCR) services are faster, accurate and efficient when compared to the keystroke data entry method. We format your information and convert it into an easily retrievable format. OCR services offers many advantages such as reduced errors, consolidated data, efficient handling of large volumes and can be used with different printing techniques. Just send us your files, forms, resumes, applications and labels amongst others and we will convert your information into a useable format.

We have experience in providing a wide range of data processing outsourcing services to different industries. Our services include indexing and organizing, objective coding, subjective coding, document scanning, document processing, unitization, optical character recognition services and storing litigation databases on a website. We offer quick turnaround time, high-level of accuracy and proficient services.

Transcription and Translation Services:
We provide accurate and quality transcription services at an affordable price. We offer a wide range of accurate transcription solutions that can efficiently meet your business requirements. We deal with Medical transcription, Legal transcription, Financial transcription, audio transcription, video transcription, research transcription and media transcription. We have experience in transcribing seminars, reports, briefs, commercials, panel discussions, lectures, radio shows, conferences, press briefings, conference calls, lectures and documentaries amongst others.

We also provide professional language translation services for websites and documents. Our team is comprised by in-house and freelance linguists, translators, interpreters, proofreaders, quality assurance managers and programmers with a solid professional background. We provide translation services to all types of companies from individuals to Fortune 500 companies.

We handle translation projects in subject matters that range from economics, business, banking, insurance, finance, marketing, and advertising to law, government, social sciences, physical sciences, engineering, technology, software, sports, education, journalism, literature, culture and many others. We specialize in providing document translation service into Spanish, English, French, German, Chinese, Japanese and dozens of other languages.

Image and Photo Editing Services:
Image editing is the process of altering or modifying images. We help to manipulate, enhance and manipulate images. We can transform your photographs into works of art with our skilled digital image editing services. Some of the services we offer include image background removal, image restoration, density and colour correction, raw images conversion, blending, path fixing e.t.c. Our high-quality image editing services have enabled our customers to save on time, effort, expenses and resources.

File Conversion Services:
We provide fast, efficient and accurate file format conversion services. We have expertise in efficiently converting files into any format that you require. Just send us your files and we will convert them into the file format that you require. Our team of professional file format conversion experts can convert your files into PDF, Excel, HTML, WordPerfect, Word, Tiff or JPEG amongst others.

Research and Analysis Services:
We do both online and offline research and analysis. We are well-positioned to be your global Research and Analysis partner because of our intellectual resources and specialized expertise. We understand the needs of international customers and deliver to high standards of quality and efficiency. We create value for you through high-quality research, with the opportunity to save 40-45% in costs.